FAQ

Because we provide you with trained helpers and excellent services.

Yes, we are licensed by the Singapore Ministry of Manpower to conduct our business.

Yes, we have a good system to recruit foreign talents from various part of the world.

Generally, it will take an average of 2 to 4 weeks for the helper to arrive. 

Levy is monetary payment made to the government for every foreign worker / helper employed under work permit.

It is the subject to the Singapore Ministry of Manpower. More information please visit and refer to www.mom.gov.sg for details

The Ministry of Manpower requires every employer to post a security bond of S$5000 for every foreign worker / helper employed under work permit. There are certain conditions attached to the security bond.
Please refer to www.mom.gov.sg for details.

It is a requirement that employers purchase personal accident insurance for a minimum sum insured of S$15,000.

Yes, it is mandatory all helpers to undergo medial check up from a certified medical institution 14 days from the date of arrival in Singapore

Helpers are required to undergo a re-medical examination every 6 months. This has to be conducted by a certified medical practitioner.

The Ministry of Manpower stipulates that employers are liable and to bear the full cost of the medical expenses, including hospitalization. Please refer to  www.income.com.sg

1. You can claim for tax relief if you meet the following:
   • you are working, married and opted for a separate tax assessment
   • your husband is not residing in Singapore
   • You are separated, divorced or widowed and your child / children is/are living with you.

There are occasions where employers do not wish to continue engaging the services of their helpers and would like the agency to assist in the re-employment of their helpers.

It is illegal to engage a foreign domestic helper on a part-time basis. There are severe penalties for such offence.

The foreign domestic helper is not allowed to work in any other place except the address stipulated on the work permit card.

No, the Ministry does not allow this and this is a violation of the work permit condition.

As per the Ministry of Manpower, the employer is responsible and not limited to:

• • Pay the salary timely
  • Provide adequate food and rest
  • Provide reasonable accommodation as to violate her privacy
  • Providing medical care, inclusive hospitalization
  • Ensure a safe working environment
  • Treat her as a person and with respect

Yes, you are require to uphold the security bond that you have undertaken. Please refer to www.ica.gov.sg

The following documents are required :

• • Copies of identity card of employer
  • Copies of identity card of occupiers of the said household
  • Proof of income, either by Notice of Assessment or employer authorization to the Ministry of Manpower to verify his / her income with Internal Revenue Authority

For first time employer, you are also required to attend an Employer Orientation Programme or (EOP), for details login to
www.sp.edu.sg

Yes, you need to and the following documents are required.

• • Authorisation letter if the cancellation is to be done by the agency
  • Air ticket to her country of origin
  • The foreign domestic helper passport
  • The foreign domestic helper work permit card

Filipino S$600.00 – S$800.00
Myanmar S$500.00 – S$700.00
Indonesian S$550.00 – S$750.00
Sri Lankan S$500.00 – S$650.00
Indian S$450.00 – S$600.00

Bangladeshi S$400.00 - S$600.00